CONCIERGE

Fray Diego Concierge

Welcome! We are very pleased to be able to share our culture and history with you and that you have chosen us to be your home in Mérida. We are very happy to receive you.

If you need assistance with anything, do not hesitate to contact the Reception by dialing extension *0. We are here to serve you 24 hours a day.

Here we leave you a directory of information that you will find very interesting to live your experience with us to the fullest.


  • PKT AB PROMOTION

    Enjoy a very complete breakfast for $200 pesos per person.

    Includes eggs to your liking, garnish, toasted or sweet bread, butter, jam, coffee or tea, plate of fruit or juice, tips, taxes.

    Children up to 10 years old have a 50% discount.

    Request it at our restaurant or with room service at extension *0

Most popular services

  • RESTAURANT

    Try our delicious breakfasts from 7 to 11 in the morning inside our facilities in the air-conditioned area or enjoying the garden view.

    For dinner we offer you our international, Yucatecan and Spanish menu from 6 to 10 pm.

    We invite you to visit our menu at www.lamisiondefraydiego/restaurante

    If you need more options, do not hesitate to contact the Reception and we will be happy to advise you.

  • ROOM SERVICE

    You can order your favorite dish by dialing extension *222 during restaurant hours. Our waiters will serve you with pleasure and without delay.

    We invite you to visit our menu at www.lamisiondefraydiego/restaurante

  • PARKING LOT

    Our parking service is free 24 hours a day for all our registered guests. We are not responsible for objects left in cars.

  • VALET PARKING

    If you would like us to bring your car, please call Reception to request it at extension *0. Valet parking will bring you in 10 to 15 minutes. If you are in a hurry and cannot assist you immediately, we can go and open the parking lot for you, which is just half a block from us.

  • LAUNDRY

    In the closet you will find a white bag with a price list per item to provide you with the laundry service. Please mark everything you are sending and leave everything inside the bag on the bed for the Housekeeper to take your clothes. If you need help, dial the Front Desk at extension *0. The delivery service is 24 hours.

  • AIRPORT TRANSFER SERVICE

    If you need transportation to take you to the airport, please call Reception at extension *0 to request the service and agree on times and costs.

Other services

  • EXTERNAL CALLS

    To make calls from your room phone, please dial 9 to get line + the 10-digit number you want to call.

    For long distance calls, dial 9 to obtain line + 00 (USA) or 001 (other countries) + the city address to be called + the telephone number.

    Ask Reception at extension *0 for the cost per minute depending on the location where you are calling. Local calls are free.

  • SERVANTS

    If you need anything extra such as bath towels, pool towels, sheets, ironing or early cleaning, please dial Reception extension *0 to request it.

  • WAKE UP CALLS

    If you want us to wake you up at a certain time, please dial Reception at *0.

  • SAFE BOX

    Almost all of our safes are electronic. To set your own password open the safe and press the red button. Then close the box and type 4 digits of your choice and the letter A, or the letter B, as you wish. Ready. Remember them so you can open and close it. If it is not electronic, we will give you a key inside your room key ring, which will be used to open and close your safe.

  • INTERNET

    Please request access to our free Wi-Fi at the Reception by dialing *0. Likewise, you can find a QR in the hallways to scan and get internet on your mobile device.

  • POOL

    Our pool hours are from 10 am to 8 pm. It is necessary to wear a swimsuit. Diving is not allowed. The maximum depth is 1.45 m. You can request pool towels at the Reception.

  • TABLE GAMES

    We have several options to make your stay more fun. Request available free games by calling Reception, extension *0.

  • CHECK IN – CHECK OUT

    Our check in time is 3 pm. If we have it ready sooner, we will gladly deliver it to you.

    Our check out time is 1 pm. If you require a late check out, please ask the Reception if it is possible. Extension *0. Meanwhile, we can store your luggage at no cost.

  • HOTEL HISTORY

    Did you know that our hotel is an 18th century mansion and that we were part of the Convent that was in Mérida? Currently you can visit the Chapel that was right behind us, surrounding the block. You can read more of our history at www.lamisiondefraydiego.com/historia